1. General Provisions
1.1. These Terms apply to the sale of products, vouchers, and services by Allday Bicycles GmbH ("Allday", "we", or "us").
1.2. Customers include consumers, businesses, and legal entities who purchase products for personal use only.
1.3. Our Terms shall apply exclusively. Conflicting terms from the customer are not accepted unless explicitly agreed.
1.4. Products are not for resale. Orders suspected of resale may be canceled. Max 10 bikes per customer per year.
2. Contract Conclusion
2.1. Orders may be accepted within five (5) working days unless stated otherwise.
2.2. Acceptance occurs either via direct confirmation or delivery. Auto-confirmation emails are not binding.
3. Webshop Orders
- Only legal adults may place orders.
- One account per customer is allowed.
- Customer must provide truthful and accurate information.
- Account credentials are personal and must be kept confidential.
- Any change in customer details must be updated immediately.
4. Prices & Payment
- Prices exclude shipping, customs, or import duties.
- Payment methods vary by country and product.
- No right to set-off unless legally recognized.
- Retention rights apply only within the same contractual relationship.
5. Delivery Issues & Cancellation
5.1. In cases of force majeure (e.g. natural disasters, strikes), delivery time may be extended or canceled.
5.2. Failure to collect orders or complete payment may result in cancellation after grace period notification.
6. Customer Assembly
6.1. Bikes are partially disassembled for shipping. Customers are responsible for final assembly using instructions and tools provided.
6.2. Support for assembly is available through Allday Service Centre.
7. Shipping & Risk
7.1. For consumers, risk transfers upon delivery or failed acceptance.
7.2. For businesses, risk transfers when goods are handed to the carrier or made ready for collection.
8. Retention of Title
Ownership remains with Allday until full payment including taxes and shipping costs is received.
9. Warranty
- Consumer warranty: 2 years; Used goods: 1 year.
- Business warranty: 1 year.
- Warranty exceptions apply for personal injury or proven negligence.
10. Pre-Order
10.1. Pre-orders apply to items not available for immediate delivery. Payment is due before shipment. Contract is binding upon payment.
10.2. Cancellation is possible before payment. After payment, normal return rights apply.
11. Guarantee
11.1. Additional warranty may apply for All-branded components. See order confirmation or official page.
12. Voluntary Return Policy
- 30-day return for unused, unmodified standard products.
- Return shipping is at customer’s expense.
- No voluntary returns on Allday bikes.
13. Liability
- Full liability for intent or gross negligence.
- Limited liability for minor negligence on essential contractual duties.
- Product liability and statutory rights remain unaffected.
14. ALLDAY Bikes
- 24-hour cancellation right after order placement.
- No voluntary return policy for customized bikes.
- Customer is responsible for lawful, respectful sticker content.
15. Applicable Law
Indonesia law applies. Consumer protection laws in customer’s country of residence still apply.
16. Jurisdiction
16.1. For business customers: Jurisdiction is Allday's registered office.
16.2. For all others: Jurisdiction is determined by chosen shipping or pickup location.