Return & Refund Policy Alldaybike
At Alldaybike.com, customer satisfaction is extremely important to us. We understand that purchasing bicycles and cycling equipment online is a significant investment. This policy outlines our procedures for returns, refunds, and order issues to ensure a transparent and fair shopping experience for our global customers.
Return Eligibility
Customers may request a return under the following conditions:
- ✔Item is unused, unassembled, and in original condition
- ✔Original packaging, manuals, and accessories are included
- ✔Return request is submitted within 60 days after delivery
- ✔No signs of wear, installation, or modification
Non-Returnable Items
- ✔Used or assembled bicycles
- ✔Custom-built or special order items
- ✔Products damaged due to improper handling by the customer
- ✔Items returned without authorization
Return Request Process
Before returning any product, customers must contact our support team to obtain return authorization.
- ✔Provide order number and reason for return
- ✔Submit photos if the product is damaged or incorrect
- ✔Wait for return approval and instructions
Unauthorized returns may be refused or delayed.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, customers must notify us within 48 hours of delivery. We may request photos of the packaging and product to assist with insurance claims and resolution.
Refund Processing
Once the returned item is received and inspected, refunds will be processed according to the original payment method.
- ✔Inspection time: 2 - 4 business days
- ✔Refund processing time: 5 - 10 business days
- ✔Refund timing may vary depending on payment provider
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Shipping fees are non-refundable unless otherwise agreed.
Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible and the standard return procedure will apply.
International Returns
Because Alldaybike serves customers worldwide, international returns may require customs documentation and additional shipping arrangements. Customers are responsible for ensuring returned items comply with local shipping regulations.
Refund Exclusions
- ✔Customs duties and import taxes
- ✔Shipping and handling charges
- ✔Fees related to incorrect address provided by customer
Contact Support
For return requests or order issues, please contact our customer support team before sending any items back. Our team is committed to resolving issues fairly and professionally.
